GuideConnect Supported File Types

GuideConnect supports a wide range of common file formats to help users read documents, view photos, listen to audio, and access shared content with ease. This article outlines all supported file types and provides important notes to ensure the best experience when working with files in GuideConnect.

Supported Document Formats

GuideConnect can open and read the following document types:

• DOC

• DOCX

• TXT

• RTF

• PDF

  • Includes support for password‑protected PDFs

Important Notes About Document Display

• GuideConnect does not display formatting or embedded images in DOC, DOCX, or RTF files. These documents are shown as plain text for maximum clarity and accessibility.

• For the most reliable results, save documents using Unicode encoding. Older or non‑Unicode formats may not load correctly or may display unexpected characters.

Supported Image Formats

GuideConnect supports viewing and describing images in the following formats:

• PNG

• BMP

• JPEG / JPG

• TIFF

These formats are compatible with GuideConnect’s Photo Viewer and Image Description features.

Supported Audio Formats

GuideConnect can play and manage audio files in these formats:

• MP3

• MP4

• WAV

These formats work with GuideConnect’s audio playback features.

Summary

GuideConnect is designed to work smoothly with widely used document, image, and audio formats. For the best experience, especially with text documents, ensure files are saved in Unicode and be aware that formatting and images in Word or RTF files will not be displayed.

Article last updated 08/01/2026