The above error is displayed after updating to 24.01 with a previous version installed on the device.
This issue was introduced with the implementation of our new installers with the 24.01 SuperNova update. To address this please try the steps below:
- Open C:\ProgramData\Dolphin
NB: You may need to enable the option 'show hidden items' - Copy the contents of new settings folder <product edition>2401
- Paste the contents into the previous SuperNova/ScreenReader settings folder. The previous settings folder should be labeled <Product edition>XXXX where X denotes the product version. For example SnovaSuite2204.
If you continue to experience any problems after trying the above please contact Dolphin Product Support or your local Dolphin dealer.