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My Books Library Appearing Empty or Being Wiped Intermittently

Intermittent Loss of My Books Content in EasyReader

Overview

Some EasyReader users have reported that their My Books library appears empty or that previously downloaded titles seem to disappear intermittently. This issue does not affect all users, but for those impacted, it can occur without warning and may repeat over time.

Current Status

Our team is actively investigating the cause of this behaviour. At present, the issue has not been fully reproduced internally, so user reports are extremely valuable in helping us identify the underlying problem.

How You Can Help

If you experience your My Books library being wiped or unexpectedly cleared, we would greatly appreciate a report. Please include the following details to help us diagnose the issue:

  • Your EasyReader platform (e.g., Android, iOS, Windows)

  • Your EasyReader app version

  • The email address associated with your EasyReader account

You can submit your report using either of the following methods:

  • Email: inapp@yourdolphin.com

  • Bug Report Form: https://yourdolphin.com/EasyReader/Report-a-Bug

Your feedback directly supports our efforts to resolve this issue as quickly as possible.

This article was last updated on 25/03/2026