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RNIB Newsagent Service Disruption Affecting NTNM Newspaper Access

Users may experience issues downloading, accessing, or logging into RNIB NTNM newspapers through GuideConnect and EasyReader

We are currently aware of an issue affecting the RNIB Newsagent (NTNM Newspaper Service). The problem was first identified on Friday morning and is currently being investigated by RNIB's technical teams.

As a result of this issue, newspaper content is not currently being delivered to the RNIB Newsagent service. This may impact access to newspapers across Dolphin products that rely on the RNIB NTNM service.

Impact

During this disruption, users may experience one or more of the following issues:

  • Unable to download newspaper content.
  • Newspapers failing to update with the latest editions.
  • Difficulty accessing RNIB NTNM newspapers.
  • Login failures when attempting to access RNIB NTNM services.
  • Newspaper content appearing unavailable within supported applications.

The issue may affect users of:

  • Dolphin GuideConnect
  • EasyReader

Workaround

There is currently no known workaround available. Users experiencing problems with RNIB NTNM newspaper access are advised to wait for further updates while RNIB works to restore the service.

Resolution

This article will be updated as soon as RNIB confirms that the service has been restored.

This article was last updated 10/11/2026.