Troubleshooting an Outlook.com email account in GuideConnect

MFA requires more than one type of security to access your account, such as your password and a code from your phone.

Go to the Microsoft account security page:
https://account.microsoft.com/security
Sign in with your Outlook.com email and password.
Under Advanced security options, find Two-step verification and click Turn on.
Choose your second factor:
- Authenticator app (recommended)
- Phone number (text or call)
- Secondary email
Follow the prompts to set it up.
Verify it works by entering a code from your chosen method.
(Optional) Save backup codes provided by Microsoft in a secure location.

If you still experience issues adding your Outlook.com email address, proceed to Step 2.

IMAP allows GuideConnect to access your email without moving it. Your inbox remains consistent across all devices.

Log in to your Outlook/Hotmail account using a web browser at:
https://www.microsoft.com/en-us/microsoft-365/outlook/log-in
Open Settings by selecting the cog icon in the top-right corner.
Choose the Mail settings group.
Select Forwarding and IMAP.
Toggle Let devices and apps use IMAP to ON.
Click Save in the bottom-right corner.

After completing these steps, you can add your Outlook account to GuideConnect.
Backup codes are highly recommended to prevent lockout if you lose access to your phone.

Outlook IMAP setup, enable IMAP Outlook, Outlook MFA setup, GuideConnect email configuration, Microsoft two-step verification

To add your Outlook.com email account to GuideConnect, you need to set up Multi-Factor Authentication (MFA) and enable IMAP on your Outlook account. IMAP ensures your emails stay on the server and sync across all devices, while MFA adds an extra layer of security.