If You Are Experiencing Performance Issues With SuperNova / ScreenReader, Dolphin Technical Support May Find the Following Information Useful

You May Be Asked to Provide the Following Information by Dolphin Technical Support Staff

SuperNova Crash / Log Files 

If you are experiencing crashes with SuperNova / ScreenReader, crash and log files should be generated in the following directory: C:\Users\Public\Public Documents. 

Msinfo32 System Information Summary File

A System Information summary file might shed some light on what could be causing issues with SuperNova / ScreenReader on your device. See the steps below to generate a full System Information summary file:

1. Open the Run dialog (Windows Key + R)
2. Type "msinfo32.exe" without the quotation marks
3. Open the "System Information" Window
4. Open the "File" menu
5. Select "Export"
6. Name and save the file 

Memory Dump 

If SuperNova / ScreenReader is 'Not responding' or 'hanging', it may be worth generating a memory dump to capture the contents of SuperNova / ScreenReader's memory. See the steps below for steps on how to generate a memory dump via Task Manager while SuperNova / ScreenReader is 'Not responding' or 'hanging'.

1. Open Task Manager (Ctrl + Shift + Esc)
2. Navigate to the “Details” tab
3. Find and right-click on the SuperNova process
4. Select “Create dump file” from the context menu.
5. Wait for the dump to generate and then navigate to the directory specified, typically: C:\Users\<User Account Name>\AppData\Local\Temp\