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How do I re-run the Email Wizard?

If your email account is already set up in GuideConnect, you may need to repeat the sign-in process using the Email Setup Wizard. This can help resolve issues such as authentication errors, authorisation changes, or missing emails and folders.

To re-run the Email Setup Wizard in GuideConnect, you’ll need your email address and password. If you don’t know your password, reset it with your email provider or contact the person who originally set up your account.

Note: Some older versions of GuideConnect use outdated authentication methods. Updating to the latest version often fixes email issues. For example, Gmail and Microsoft accounts require GuideConnect version 1.24 or later. Keeping your software up to date is best practice.

Please follow the steps below to re-run the Email Wizard:

Re-run the Email Setup Wizard

  1. From the main menu, go to Settings.
  2. Select Emails, then Account Manager.
  3. Highlight your email address, press F2, and choose Rerun Wizard.
  4. When asked “Would you like to continue?”, select Yes.
  5. Enter your email address, then press ENTER or OK.
  6. Enter your name, then press ENTER or OK.
  7. Enter your username and select OK.
    Your username is usually the same as your email address unless your provider says otherwise.
  8. Enter your password, then press ENTER or OK.
  9. GuideConnect will try to connect to your email provider. Select OK.
  10. If prompted to authorise your email on a web page, select OK.
  11. On the authorisation page:
    • Enter your password again.
    • If the cursor isn’t in the password box, use the arrow keys until you hear “Edit area: Select to enter text”, then press ENTER and type your password.
  12. Press ENTER to confirm.

You should now see a message confirming your email account is connected. GuideConnect will then return you to the Emails module.

If you see an error, try the steps again—incorrect passwords are the most common cause. If the problem continues, contact Dolphin Support.

To avoid future issues:

  • Keep a record of your email password.
  • Maintain recovery accounts. Your email provider may ask for a recovery email during setup—make a note of its address and password.

Still having trouble? You can request a callback from Support here: Callback Request Form