After installing an update to GuideConnect the program has disappeared from my computer?

If you have GuideConnect 1.22 or earlier when an update fails it will roll back the changes but not restore the previous version

We have made changes to the updater in GuideConnect 1.23 and later to ensure that this fault does not occur, when updating a GuideConnect 1.23 or later should a problem be encountered with the update your previous installation will be restored.

If you are unfortunate enough to encounter this issue we recommend that you download and install a GuideConnect 1.23 or later, these can be downloaded from our main website