GuideConnect

Knowledge base articles relating to GuideConnect

• I am unable to add my Microsoft Exchange online/Office 365 email account to GuideConnect
• I am unable to add my Gmail account in GuideConnect
• GuideConnect announces just "Top of webpage" or "End of webpage" when trying the navigate the internet
• I am unable to access my iCloud account in GuideConnect
• How do I remove the notification scrolling across the top of the screen in GuideConnect?
• The voice dictation in GuideConnect has stopped working
• GuideConnect has told me that there is an update available but it is not installing the update
• I have installed GuideConnect 1.24 but some new and updated features are being displayed in English rather than my chosen language
• GuideConnect is displaying "Bookshelf has encountered an unrecoverable error. Please select OK to restart your GuideConnect." on start up
• When updating GuideConnect the updater gets stuck on "GuideConnect updating please wait"
• When listening to a book from NLS Bard in GuideConnect I hear a bleeping noise every 20-30 seconds
• GuideConnect announces "Loading Please Wait" continuously when trying to open an email
• When listening to a book from NLS Bard in GuideConnect all I hear is white noise
• After installing an update to GuideConnect the program has disappeared from my computer?
• GuideConnect reports that my computer requires updating before it can install the latest update
• Following an update to GuideConnect the software is no longer loading
• Unable to use the TeamViewer client to support a GuideConnect user.
• Does GuideConnect use the Java logging package log4j?
• Error: There was problem with the Product Authorisation System. Error code 38.
• Voice Dictation not available in any area of GuideConnect.
• Adjust Windows settings to increase the text cursor size in GuideConnect.
• When opening an email, the contents of a different email is displayed.
• Adding email addresses to the Blocked Senders list does not work.
• Unable to use AOL email accounts in GuideConnect
• "Sorry, the PDF document cannot be opened".
• When trying to set up a Yahoo email account “GuideConnect you may receive an error “GuideConnect was unable to authorise your account with Google”.
• “Update Failed” Error Message displayed despite no updates being available to download.
• GuideConnect Encountered a problem and was unable to save the document.
• This app or browser may not be secure" message when attempting to set up a Gmail email account.
• GuideConnect Video Calling Firewall Configuration
• How do I pair my Dolphin Remote with the USB dongle?
• GuideConnect Radio stations have disappeared or stopped working.
• Websites and emails are no longer being spoken in GuideConnect
• Function keys (F1-F12) and their use in GuideConnect
• Setting up Guidemail on a device without GuideConnect
• GuideConnect closes unexpectedly when voice dictation is used
• How to Sign in to Emails on GuideConnect
• When setting up an Outlook/Hotmail in Guide Connect an error occurs.
• Unable to download books from Project Gutenberg library in Italy
• When opening a web page in Guide Connect it displays a black screen.