Outlook or Hotmail account users may encounter authorization errors when setting up their account for the first time.
This will be due to a setting implemented by Microsoft in which all new Outlook and Hotmail accounts will have the IMAP protocol disabled.
To enable this setting please do the following:
1. Log into your Outlook/Hotmail account on https://www.microsoft.com/en-us/microsoft-365/outlook/log-in
2. Open Settings by selecting the cog symbol in the top right of the page.
3. Select the Mail Settings group
4. Select Forwarding and IMAP
5. Within this window toggle the slider Let devices and apps use IMAP to ON.
6. Once this has been done select save in the bottom right corner of the settings window.
Please Note:
- To access this setting requires the account to be setup with Two-Factor Authentication (2FA)
- This setting may take up to 24-48 hours to take effect on Microsoft's Servers,
For more detailed instructions on how to apply this setting check out the following Microsoft Knowledgebase article https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040
If you are still experiencing issues with setting up your emails after running the following steps please consult our How to sign into emails article or alternatively book a callback request with a member of the Support staff here: Callback Request Form