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OT44455 Microsoft Word takes longer than expected to load, and response of typing within a document is very slow.

Word is taking a long time to launch and when typing in the document, the response is extremely slow.

Dolphin is currently investing considerable development resources into fixing this issue. 

You may be able to work around the issue by rolling back Office to a version earlier than:


Version 2104 build 13929


Method 1:

  1. Download Office 2016 deployment tool at this page: Office Deployment Tool.
  2. Unzip the tool to your computer, for example I unzip it to a folder named ODT in the C: drive, then modify the configuration.xml file. you can copy the script below:

        <Add OfficeClientEdition="32" Channel="Broad" Version="16.0.8431.2270">

            <Product ID="O365ProPlusRetail">

               <Language ID="en-us" />



    <Updates Enabled="FALSE" />


3. Press Win+R to open Run, insert cmd to open Command window.

4.Type cd C:\ODT to read the folder. Then type setup.exe /configure to download and install Office.

Method 2:

  • Uninstall Office 365, then download and reinstall.
  • Open a Command Prompt (WINDOWS Key + R, then type CMD and press ENTER).
  • Type the following commands pressing ENTER after each one:

CD %programfiles%\Common Files\Microsoft Shared\ClickToRun

OfficeC2RClient.exe /changesetting Channel=Broad

OfficeC2RClient.exe /update user

OfficeC2RClient.exe /update user updatetoversion=16.0.13929.20408

OfficeC2RClient.exe /update user

    Please quote reference number OT44455.