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OT44399: Scrolling down emails using the mouse wheel in Microsoft Outlook results in message content repeatedly jumping back to the top.

When you try to scroll down an email n Outlook by using the mouse wheel, often the contents of the email jumps back to the top of the message and you are unable to scroll further down.

You can work around this issue in the meantime by using one or more of the following methods:

This is a known issue which is currently being investigated by Dolphin. The reference number for this issue is: OT44399. Please quote this number if contacting Dolphin directly regarding this issue.

  • Use the scroll bar on the email message window to scroll the email, rather than using the mouse wheel.
  • Use the PAGE DOWN or DOWN ARROW keys on the keyboard to scroll the email, rather than using the mouse wheel.
  • Ensure the email window is fully maximised.

 

We will update this article once a solution has been found.