SuperNova and Dolphin ScreenReader

Knowledge base articles relating to all editions of SuperNova and Dolphin ScreenReader

• Deploy SuperNova with Microsoft SCCM using MSI files.
• Reading PDF documents with SuperNova
• Java Access Bridge
• Setting up SuperNova to use Ivona (Sapi 5 Synthesiser) voices
• "Magnification Engine Failed to Start. Code 6."
• The magnification moves or jumps to unexpected areas of the screen
• Obtain and use the Welsh TTS voices from Ivona with Dolphin products
• No magnification or mouse pointer when starting SuperNova on a VDI session from Microsoft Hyper-V.
• No magnification or mouse pointer when starting SuperNova on a VDI session from VMware.
• "A SuperNova component is not installed correctly. Errors dolvideo 0.Press Enter to correct the problem and reboot or Escape to continue"
• FIXED: Mouse pointer does not appear smooth when magnified
• When attempting to activate a Dolphin product over the Internet, you receive an 'Extended Error' message, and the product fails to activate
• There is a problem with the product authorisation system. Please check that the time and date on your PC are set correctly. Error Code 40
• There was a problem with the product authorisation system. Please check that the time and date on your PC are set correctly. Error Code 37
• The 'Read from Here' feature announces 'Reading Finished' and does not read the text in any Microsoft Word document.
• Troubleshooting Braille Display Detection Problems
• Dolphin Pen plays the loading sound, then immediately plays the closing down sound and Supernova does not open.
• When attempting to load SuperNova, no splash screen appears and SuperNova does not load
• Dolphin Pen Updater informs you that there is more than one USB pen drive connected to the computer
• A Supernova component is not installed correctly. The error code is 3
• Dolphin Onscreen Keyboard and Touch Bar do not fit fully on the screen of my Touch Screen Device
• After inserting a Dolphin Pen into any USB port a message 'You need to format the disk in drive x: before you can use it. Do you want to format it?' appears
• What SuperNova settings are Global Settings And what SuperNova settings are Application Settings?
• Speech announces 'No Focus Detected' when pressing F2 to edit a cell contents in Excel using SuperNova
• Recommended camera hardware for Connect & View?
• System Error. The program cannot start because MFPlat.DLL is missing from your computer.
• Camera not detected in SuperNova Connect and View feature
• Microsoft Word stops responding when attempting to use the Open or Save As dialog boxes
• Working from home unexpectedly with SuperNova
• Unexpected behaviour when pressing buttons on a Dolphin Keyboard
• SuperNova Startup Error - Error Code 1 - version.cpp. The file DOL_HOOK.cpp is the wrong version
• Error in installation line 330. Registration error. Access Denied
• SuperNova Startup Error - Error Code 1 - version.cpp. The file DOL_HOOK.cpp is the wrong verso
• No magnification after logging into Windows through Citrix XenApp after the session has been locked.
• When using multiple monitors, the speech fails to read any text on the screen after extending the desktop onto a second monitor
• File and folder items not spoken or tracked in Windows Explorer when “PCEye” Eye Tracking software from Tobii Dynavox is installed on the PC.
• Files and Folders not spoken or tracked in Windows Explorer
• SuperNova/Dolphin ScreenReader has started to announce "blank line" in Microsoft Word
• Web browsers are failing to launch or read when running SuperNova on a device with ESET Internet security software
• Can I use SuperNova or Dolphin ScreenReader with Google Docs, Google Sheets and Google Slides?
• Improving the performance of magnification when using graphics editing software
• In Google Chrome SuperNova reads “List box” or “Drop down menu” when trying to enter information in an edit field.
• SuperNova / Dolphin ScreenReader has stopped announcing any web content while using Firefox.
• Office applications refusing to open while running SuperNova 22.03 and below
• Configuring Connect and View in a network environment
• How can I apply individual colour schemes to different monitors in a multi-monitor setup?
• Does SuperNova work on a Windows ARM laptop?
• Is SuperNova affected by the exploit in libwebp.dll?
• SAPI 5 voices are reading out letters and sounds incorrectly after updating to SuperNova 22.04
• Excel spreadsheets opening blank while SuperNova / Dolphin ScreenReader are running
• Connect & View: How to set a permanent Whiteboard password
• After implementing a workaround for a Microsoft Office crash some areas of Office are no longer spoken by SuperNova or Dolphin ScreenReader
• Does SuperNova or Dolphin ScreenReader support the new 'Outlook for Windows' App?
• Google will be removing the ability to use 'Basic HTML view' within Gmail
• TrueFonts Appear To Overlap In Menus When Running Microsoft Office Applications
• Cisco Webex crashes when on call with SuperNova / ScreenReader running
• How do I improve the appearance of Edge with SuperNova?
• I have started experiencing font corruption / layering in Outlook
• The Orpheus Synthesiser is not announcing capital letters correctly
• SuperNova / ScreenReader is no longer reading cell contents in spreadsheets after updating.
• OneCore is no longer showing up as a synthesiser option after updating to 23.01
• Desktop and Laptop Hotkey sets introduced in SuperNova / ScreenReader 23.01
• JAWS emulation hotkey set introduced in SuperNova / ScreenReader 23.01
• I have started experiencing accessibility issues with the new Adobe Acrobat interface
• How to change the shortcut key to launch SuperNova and Dolphin ScreenReader
• SuperNova or Dolphin ScreenReader no longer speaks on the Windows lock screen after recovering from Standby
• Which versions of Microsoft Office support SuperNova's TrueFonts feature?
• I am getting severe text corruption in an application when magnified
• The Vocalizer speech synthesiser is not detected in SuperNova/Dolphin ScreenReader
• With Dolphin ScreenReader and SuperNova Magnifier & ScreenReader the speech stops responding while typing sentences in Microsoft Word or Outlook
• SuperNova displays "Magnification Engine Failed to Start. Code 393324" on startup
• How do I move my SuperNova License from one Device to another?
• When loading SuperNova I get the error message "SAM error - Error creating file mapping object mapping"
• Magnification error code 7 on Windows 11 24H2
• How to apply Easyreader premium to your account after renewing your SuperNova SMA
• After a Windows 11 update SuperNova/ScreenReader does not announce task switching correctly
• How to setup your wireless keyboard & mouse supplied with the Connect & Learn Package
• SuperNova compatibility with Libre Office
• A TeamViewer update has affected the speech and braille support in my Dolphin product
• How I can transfer my settings from a Dolphin USB to a desktop edition?
• How to switch to the new Magnification System (Windows Graphics Capture) after installing SuperNova 24.01
• How can I install SuperNova or Dolphin ScreenReader on a device without an internet/network connection?
• Layered hotkey commands are not appearing in the same language as SuperNova or Dolphin ScreenReader Control Panel
• When you attempt to connect to the Teacher’s PC using SuperNova’s Connect & View, users may experience freezing when elements move on the whiteboard.
• How can I transfer my SuperNova settings to another computer?
• How do I find my Serial Number in SuperNova?
• How do I find my Serial Number in GuideConnect?
• Does the new Whiteboard Assistant work with SuperNova version 23 or earlier?
• A Chrome and Edge update has caused navigation issues on the web
• SuperNova/ScreenReader Startup Error - "Can't open the language file! SuperNova not loaded."
• Signal for Windows presents an all-black screen with SuperNova / ScreenReader running
• I Have Started Experiencing Font Corruption / Layering in 32-Bit Office Applications
• SuperNova Compatibility with SAP suite
• Experiencing performance issues with SuperNova/Dolphin ScreenReader
• SuperNova / ScreenReader is closing unexpectedly while using Microsoft Edge
• On some streaming web sites videos appear as a black box while SuperNova is running
• How to configure Safe Exam Browser to be accessible to SuperNova
• Scrolling down emails using the mouse wheel in Microsoft Outlook results in message content repeatedly jumping back to the top.
• SuperNova becomes unresponsive after Windows returns from power saving modes.
• Office applications not opening whilst SuperNova is open on a device running Bitdefender
• Problems typing text into search field in the Google search engine using Chrome.
• The text is not announced when editing cells in an Excel spreadsheet
• While using Audio Splitting the audio has started coming through both channels ignoring my settings
• My tablet running SuperNova gets slower and more unresponsive over time
• Troubleshooting Connect & View Whiteboard
• Font Smoothing does not appear as clear and smooth in Microsoft Office applications.
• SuperNova’s Connect & View Whiteboard Assistant prompts for Administrator Password or User Account Control on launch.
• Finding lists of SuperNova hotkeys.
• Performance issues during Microsoft Teams video calls.
• Unable to type into the Microsoft Edge address bar.
• SuperNova version 20.05 crashes when launching a German language Microsoft Word
• Guest Mode not supported on Windows 11.
• OT44010: BSOD crash when connecting or disconnecting a second monitor.
• SuperNova Startup Error: Another user is already running a copy of SuperNova.
• Speech and magnification not working in Command Prompt and PowerShell console windows.
• Unexpected artefact / image appears in centre of screen when SuperNova starts.
• It is not possible to read Google Chrome using the screen reader.
• Error: Support Message code 14” and SuperNova will only run in “Emergency Mode”.
• Not possible to type text into edit fields on web browsers or some other applications
• EasyReader not opening after choosing “My Books” from the SuperNova Control Panel.
• Speech does not announce the “Recent Documents” list in Microsoft Word 2016.
• Text on web pages does not appear as smooth as in other applications.
• Text in PDF documents in Adobe Acrobat does not appear as smooth as in other applications.
• Adjust SuperNova Features for secure environments
• Microsoft Office applications extremely slow to open on machines that have an integrated Intel UHD video card
• Real-time behaviour monitoring features of anti-virus software causes poor SuperNova performance or crashes
• When starting a Remote Desktop or Citrix session, the locally installed SuperNova’s magnification turns off.
• Allow SuperNova’s Magnification and Visual Effects to show through a Teams meeting.
• Magnified Text is not as clear in web browsers as in other applications
• I am unable to read PDF files in Adobe Acrobat Reader with SuperNova/Dolphin ScreenReader
• Does SuperNova or Dolphin ScreenReader work with any HumanWare Braille Displays?
• Creating a magnified screenshot with SuperNova
• Truefonts is not working on my supported version of Microsoft Office
• Which versions of Office does the SuperNova True Fonts feature support?
• How can I change the location of the SuperNova or Dolphin ScreenReader Settings files?
• I have started to experience accessibility issues in Microsoft Office 365 applications following an update.
• Can I use the local SuperNova installation to magnify a remote environment like those provided by Citrix, VMWare and Microsoft
• SuperNova crashes unexpectedly and has to be restarted.
• OneCore voices are not working with any application
• When inserting a Dolphin USB pen, a Windows message appears asking “Do you want to scan and fix Removable Disk?”.
• Using Microsoft OneCore voices in SuperNova and Dolphin ScreenReader.
• Typing text into a cell in Microsoft Excel results in the magnification moving to the top left of the screen.
• The hotkey set I use is no longer available in SuperNova version 21?
• Does SuperNova use Java libraries such as Log4j?
• Does SuperNova use the Java logging package log4j?
• What Hotkeys and Keyboard Shortcuts are Available in SuperNova?
• Troubleshooting Connect & View Whiteboard Connections.
• Touch screen gestures not working when SuperNova’s magnification is turned off.
• ERROR: A problem with the camera was encountered. Code 7602291, 006d0065.
• Multiple Monitors options not available in SuperNova’s “Visual” menu, despite having more than one monitor connected.
• Error 80070005 when attempting to use a document camera with Connect & View.
• Troubleshooting no voice output in SuperNova.
• Changing SuperNova’s default hotkey assignments.
• Microsoft Outlook reading pane does not show when SuperNova is running.
• SuperNova asks for product activation after every Windows restart.
• Magnification Engine Failed to Start. Code 16908403.
• Importing and Exporting SuperNova User Settings.